Contact us
The fastest way to reach the peace team is by email. We read every message and aim to respond within a few business days.
- General & technical support: sshetty@escalate-llc.com
- Privacy & data requests: sshetty@escalate-llc.com
What to include
To help us resolve your issue quickly, please include:
- The platform you were using (Zoom, Discord, or a transcript upload).
- What you expected to happen and what actually happened.
- Roughly when it occurred, and a meeting or session reference if you have one.
- Any error message you saw. Please don't send passwords, API keys, or full transcripts.
If your question is about a recording someone made using peace — for example, to access or delete it — please contact the person who invited peace into your conversation. Because peace stores data locally on their machine, they control it. See our Privacy Policy for details on your rights.
Documentation
For setup and usage — including how to add peace to a Zoom meeting, how the recording-consent flow works, and how to remove it — see the documentation.
Reporting a security or privacy concern
If you believe you've found a security vulnerability or a privacy issue, email sshetty@escalate-llc.com with the details and we will look into it promptly.